TIMS (the Task Issue Management System) is a client server ‘issue tracking’ application that runs on all current versions of Windows (Vista to Windows 10). TIMS is highly configurable and designed for organisations that need to securely raise and track issues - of all kinds - in the course of their daily operations, from initial issue logging, user/team assignment, tasking and closure.
TIMS comes in the following two versions:
Small Office Edition
TIMS SOE (Small Office Edition) is designed for ease of installation, ease of administration and low cost operations. This version of TIMS does not require a specialised IT/database administrator making TIMS SOE particularly well suited for smaller to medium sized organisations with no more than 200 users. Security is a key feature, with the TIMS SOE database heavily encrypted and protected by a system generated and managed password that meets AES256 standards. Furthermore, critical system information – including user passwords and email addresses – are further encrypted within the TIMS database.
Enterprise Edition
TIMS EE (Enterprise Edition) - soon to be released – is intended for organisations that have a large user base (more than 200 users) or a specialised IT department that require application databases to be managed in-house. TIMS EE provides a natural migration path to enterprise scale database systems for organisations that outgrow TIMS SOE.